"Yeah, she's very self-conscious about that. We found out she was dyslexic a few years ago - some credit to you, I believe. But actually her reading is a lot better than she thinks it is; she underperforms in exams because she stresses about it."

Soft smile. "Part of the problem is that she doesn't tell us these things. She puts on a smile and tells us everything's fine when actually she's sad because someone was mean."